Location: Malaysia, Cyberjaya
Job Type: Full Time

Responsibilities

• Responsible for the day-to-day IT services and operations support, campus networks, systems and infrastructures
• Responsible for design, install, monitor, upgrade and configure LAN/WAN infrastructure (includes provision for VLANs, VPNs and QoS)
• Responsible for network system security and procedure integrity control
• Responsible for department operation and help desk efficiency
• Responsible for develop, implement and maintain IT policies and standards
• Responsible for hardware and software installation and support
• Responsible for IT assets (hardware and software licenses)
• To lead, support and manage a team of technical support staff

Requirements

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/IT or equivalent
• At least 8 years of working experience in technical support (PC, Apple, Server, mobile devices, OS, application software), systems and network administration with minimum 3 years in supervision roles or similar capacity
• Possess technical skills in areas of network management (WAN, LAN, TCP/IP, DNS, DHCP, VLAN, FTP, Proxy and traffic routing, Cisco, Firewall and routers)
• Experience in managing a large enterprise network environment (Windows-based and Mac-based networks, ERPs) is a plus
• Possess good time management, problem solving skills and communication skills
• Excellent understanding of the organization’s goals and objectives
• Monitor the level of user satisfaction at regular interval, responds to user queries and complaints, escalating when necessary
• Keep record and statistics with regard to operational information
• Provide regular feedback/report to user with regard to problem solving

Candidates are invited email CV with recent photograph, stating current/expected salary.