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Malaysia (1)

Global IT Service Delivery Manager

Malaysia, Cyberjaya, Full Time

We are looking for an experienced Global IT Service Delivery Manager to join our team as we ramp up our global expansion. The ideal candidate must be proactive, organised, flexible and able to envisage possible problems, determine and implement solutions.

Responsibilities

  • Maintain high performing service support functions including IT Service Desk, Infrastructure support and Vendor Management
  • Ownership of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  • Ensuring coordination of resolving parties, effective communication to stakeholders and post-incident review
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and are followed
  • Be accountable for the quality of service and performance; ensuring future demand for growth and projects is understood and factored into capacity plans for all associated systems
  • Drive internal and third-party service review meetings covering performance, service improvements, quality and processes

Requirements

  • Candidate must possess at least a Diploma/Degree in Computer Science, Information Technology or equivalent work experience
  • At least 5 years working experience in Operations handling service operations, coordinating project teams and managing IT projects of local/global scopes
  • Required skill(s): Communication, interpersonal, influencing, task prioritisation, persuasion and negotiation skills
  • Must have knowledge of good practices on IT service delivery market, such as ITIL and knowledge of ticketing system
  • Ability to understand and analyse an issue or problem in order to develop and implement a corrective action plan
  • Readiness to work outside standard working hours in the case of cooperation with teams in other time zones
  • Willing to work in Cyberjaya

We offer a competitive remuneration package for the right candidate. Please send in your comprehensive resume through online application or email to cmyip@limkokwing.edu.my and cc to hr@contentcreation.com.my, stating current and expected salary together with a recent passport-sized photograph.

 

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