Malaysia (1)

Team Lead, System Analyst and Support

Malaysia, Cyberjaya, Full Time


  • Work together with the Product Owner to plan and execute projects,  ensure teams have appropriate product &  technical specifications,  direction,  and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.
  • Document the functional and, sometimes, technical design of the system
  • Interact with system architects and developers to ensure the system is properly implemented
  • Energetically follow-up on open incidents, problems, and provide status updates and feedback to end-users while problems are being investigated and resolved.
  • Analyse business issues and recommend best practices, and solve complex problems by applying innovative solutions.
  • Conduct business scoping with business users and develop business requirements for sign off.
  • Demonstrate leadership abilities to clients with the deployment of software upgrades,  enhancements and fixes that are coordinated based on release schedule.
  • Interface with users, gather requirement, identify the needs and provide the appropriate support, solution and services.
  • Undertake analysis and collate data from the database and various transaction-processing systems for statistical analysis and extraction of information to formulate resolution strategies.
  • Plan, develop and maintain an effective Management Information System (MIS) reporting system, and review all ad-hoc, monthly, weekly and quarterly requests.
  • Provide end-users support and troubleshoot issues across all campuses.
  • Undertake user acceptance testing (UAT)
  • Conduct end-users training on-site and off-site when required.


  • Applicants must possess at least a Bachelor Degree with minimum 4 years’ experience in a similar position.
  • Good communication, interpersonal and presentation skills
  • Leadership and management skills
  • An interest in, and understanding of, project management techniques and computing systems
  • Proactive with good analytical mind, efficient, well organised and attentive to details.
  • Experience developing and maintaining user documentation
  • Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions and approaches to problems;
  • Ability to provide information analysis proactively and interactively with business staff;
  • Knowledge of SQL is a plus
  • Self-motivated, hardworking and dedicated.
  • Willing to work late, during weekends and public holidays when necessary
  • Willing to work in Cyberjaya
  • Willing to travel to Limkokwing University’s international campuses around the world
  • Must be flexible and able to work independently or with others depending on project needs

We offer a competitive remuneration package for the right candidate. Please send in your comprehensive resume through online application or email to hr@contentcreation.com.my , stating current and expected salary together with a recent passport-sized photograph.


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