Malaysia (1)

System Analyst

Malaysia, Cyberjaya, Full Time

We are a global university targeting to be in 30 countries over the next few years. We have campuses in 8 countries, including one in London. While our core business is education we are much more than that. We are also strong in communications, especially in the use of new media. We seek talented and dedicated individuals who are passionate about what they do. Currently, we are looking for a System Analyst to join our team as we ramp up our global expansion. The ideal candidate must be proactive, organised, and flexible.


  • Manage day-to-day service delivery problems and requests via email, phone or support systems
  • Log all calls and email requests to the support system
  • Provide initial assessment, triage, research and resolution regarding the use of application software
  • Energetically follow-up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated and resolved
  • Analyse business issues and recommend best practices, and solves complex problems by applying innovative solutions
  • Conduct business scoping with the business users and develop the business requirements for sign off
  • Review business scenario and test scripts, ensuring they are in line with the business requirements. Conduct review sessions with the users to ensure acceptance and sign off
  • Undertake User Acceptance Testing (UAT)


  • Degree from a recognised university preferably in Business, Information Technology or Computer Science
  • At least 2 years’ experience in similar role
  • Initiative to research and resolve problems
  • Ability to work both independently and as a member of a team
  • Able to adapt to a fast paced, problem solving and dynamic working environment
  • Language: English written and spoken
  • Willing to work in Cyberjaya

We offer a competitive remuneration package for the right candidate. Please send in your comprehensive resume through online application or email to sanjay.narayan@contentcreation.com.my and cc to hr@contentcreation.com.my, stating current and expected salary together with a recent passport-sized photograph.


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