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Malaysia (1)

Student Service & Support Executive

Malaysia, Cyberjaya, Full Time

We are looking for an experienced Student Service & Support Executive to join our team as we ramp up our global expansion. The ideal candidate must be proactive, organised and flexible.

Responsibilities

  • This position requires strong research skills for tracking, reporting and management purposes.
  • Works directly with our Chinese students to support processes and solve issues related to registration, financial aid, payments; provide support in coordinating Student Orientations; support students in completing all necessary forms for graduation.
  • Serves as liaison between main campus offices to facilitate processes and problem resolutions.
  • Liaise with Malaysian authorities such as The Immigration Department of Malaysia, Police, etc.
  • Provides guidance to students to ensure that they remain compliant with financial aid regulations as they relate to the course of study.
  • Works with the Management to ensure that each student is aware of services offered by the university and implements new services as they become available.
  • Coordinates student organizations including but not limited to a student advisory group.
  • Treats fellow employees, students, and the institution’s guests with civility and refraining from actions that disrupt the efficient functioning of the university
  • Ability to follow directions and complete tasks accurately and accept supervisory input and constructive criticism.
  • Maintain confidentiality regarding all student data and information.
  • Other duties as assigned which are specific to the needs of the Management.

Requirements

  • Strong research and analytical skills with the ability to present raw data and information in a comprehensive report or Executive Summary.
  • Combination of relevant experience and education will be considered. Candidate with relevant Bachelor’s degree will have a strong advantage.
  • This position calls for a candidate who is proficient in English, Bahasa Melayu, and crucially Mandarin.
  • Demonstrated ability in effective writing and verbal communication skills.
  • Proficient in the use of Adobe Illustrator, InDesign and Photoshop
  • Personable, enthusiastic, assertive, dependable and self-motivated.
  • Willing to work and be flexible to adjust schedule as needed to best meet student needs and availability.
  • Experience in sales or marketing desired, but not required.

We offer a competitive remuneration package for the right candidate. Please send in your comprehensive resume through online application or email to hr@contentcreation.com.my, stating current and expected salary together with a recent passport-sized photograph.

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