T-Systems Head of Quality (APAC), May Liew, gave students essential insights on the importance of Zero Outage during the industry talk held in Cyberjaya on 26 October 2017.
As the Head of Quality, May has worked on quality assurance programmes globally on different levels of process implementation and governance. Her dedication to her profession has enabled her to consistently maintain outstanding quality IT operations to T-Systems customers.
May has a decade of working experience in ITIL (Information Technology Infrastructure Library) processes and holds a Bachelor Degree in Business Information Technology. She has worked in various roles in ITIL processes from project transition, service delivery, to operation management.
During the industry talk, May took the opportunity to share her personal knowledge and expertise with Limkokwing University’s students from the Faculty of Information & Communication Technology.
“Information and communication technology is becoming increasingly important for companies,” she said. “For their business capability, and hence their entire existence depends on it.”
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According to May, businesses and their employees could experience difficulties in performance and output due to disruptions. This is why companies invest in ICT capabilities and infrastructure.
“Major companies could lose up to USD 1,000,000 per hour,” she said while adding that disruptions in critical ICT systems can lead to losses in millions, permanent damage to reputation, and risk to life and limb.
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May showed the importance of identifying potential problems when running a company while providing students with the means to identify and develop measures to solve such problems.
She explained that failures can happen in three key areas, namely in human resources, processes and platforms.
Emphasising the importance of ‘urgency’, the solutions often comprise of consistent training and certification for employees, release management coordination, robust test cycles, construction of technical components for processes and creating an overall process as part of incident, change and problem management.
This further creates security for the company as it will prevent incidents while protecting the company from cyberattacks.
At the same time, May also advised students to be more open to changes and be innovative in terms of generating new ideas, especially in preparation for the ICT industry.
“Don’t limit yourself and keep the right attitude,” she said to students who wanted to pursue a career in the ICT industry.